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Refund Policy

Last updated: January 15, 2025
4 min read
Version 1.0
1

Introduction

This Refund Policy outlines the conditions under which refunds may be provided on Skillari. By using Skillari and making payments, users agree to this Refund Policy.

2

Acceptance of Refund Policy

By making a payment on Skillari, users agree to this Refund Policy. Users are expected to review this policy before completing any transaction.

Important: If a user does not agree to this policy, they must not proceed with the payment.

3

General Rule

  • All payments made on Skillari are final and non-refundable, except in specific cases defined below.
  • Refunds are not guaranteed and are issued only at the discretion of Skillari.
4

Eligible Refund Cases

Refunds may be considered only in the following situations:

4.1 Teacher Did Not Conduct Class

If a Teacher fails to attend or conduct the scheduled class.

4.2 Verified Technical Failure

If a class could not be completed due to a platform-related issue.

4.3 Proven Misconduct

If there is valid and verified misconduct by the Teacher. Decision will be based on Skillari's internal review.

5

Non-Refundable Situations

Refunds will NOT be provided in cases such as:

  • Student absence or late joining
  • Change of mind after booking
  • Dissatisfaction without valid proof
  • Minor technical issues not caused by the platform
  • Failure to raise a complaint within the allowed time
6

Dispute Time Limit

  • Any refund or dispute must be reported within 24 hours of the scheduled class.
  • Requests made after this period may not be considered.

Time-sensitive: It is the user's responsibility to raise any concern promptly. Late requests will not be entertained regardless of the reason.

7

Dispute Resolution

  • Skillari will review platform data, attendance records, and available evidence.
  • The decision made by Skillari will be final and binding.
8

Payment Handling

  • Payments are held by Skillari until class completion.
  • If a refund is approved, it will be processed back to the original payment method within a reasonable time.

Note: Refund processing time depends on the user's bank or payment provider. Skillari initiates the refund promptly upon approval but cannot control the exact crediting timeline.

9

Abuse of Policy

Users attempting to misuse or exploit the refund system may face:

  • Account suspension
  • Permanent ban
10

Changes to Policy

Skillari may update this Refund Policy at any time. Continued use of the platform implies acceptance of updated terms.

11

Governing Law

This policy is governed by the laws of India.